Refinement Concerns focus on making continual improvements. At this stage, the change is well on its way and employees are focused on innovation. Employees may be wondering whether alternative approaches might work better. They may want to play a role in modifying the approach to the change process to leverage lessons of the past. The leader’s role is to encourage this refinement, support further innovation, and invite others to challenge the status quo.
At this stage, people need to know:
- How can we do this better or faster?
- What have we learned that we can leverage?
- Do you trust us to lead this change going forward?